Training and experience of support staff
Skilled, compassionate and motivated staff are crucial to delivering a high standard of care, so training is a priority at The Richardson Partnership for Care as it directly impacts on the well-being of our service users.
Our support staff average over 10 years experience and they are all offered the opportunity to train for a Diploma in Health and Social Care. They work closely with our multi-disciplinary team to continue the work of the therapists for each service user's individual care plan.
It has always been the philosophy at The Richardson Partnership for Care to treat service users with dignity and respect, and avoid physical intervention wherever possible. Everyone who works in the organisation is trained in crisis prevention. This empowers them to use verbal and non-verbal techniques to prevent situations escalating, while avoiding physical intervention. We have in-house instructors in crisis prevention who are certified by the Crisis Prevention Institute (CPI).
The Crisis Prevention Institute includes MAPA (Management of Actual or Potential Aggression) training in its curriculum. This enables staff to safely disengage from situations that present risks to themselves, the service users or others.
In addition, there is a rolling training programme every three weeks, which includes:
- working with people with learning difficulties
- working with people with an acquired brain injury
- techniques for moving people
- diabetes awareness
- dementia and confusion
- health & safety
- infection control
- food hygiene
- first aid
- fire awareness
- data protection
- equal opportunities