Training and experience of support staff
Skilled, compassionate and motivated staff are crucial to delivering a high standard of care, so training is a priority at The Richardson Partnership for Care as it directly impacts on the well-being of our service users. In addition to providing personal care and activity support, our care staff work closely with our multi-disciplinary team to continue the work of the therapists for each service user's individual care plan.
All of our care support staff are offered the opportunity to gain the Care Certificate, if they don’t already hold it, then move onto training for a Diploma in Health and Social Care.
We have a rolling training programme, so each member of staff takes part in a training session every three weeks. By increasing their confidence and equipping them to deal with a wide range of potential situations in the work place, it helps to increase job satisfaction and loyalty, as well as encouraging them to take on more senior roles. Although our care support staff average over 10 years’ experience, they still benefit from refresher training and the opportunity to explore a subject from a different perspective.
Our rolling training programme includes:
- Working with people with learning difficulties
- Working with people with an acquired brain injury
- Managing actual or potential aggression
- Understanding medication
- Epilepsy awareness
- Techniques for moving people
- Diabetes awareness
- Dementia and confusion
- Health & safety
- Infection control
- Food hygiene
- First aid
- Fire awareness
- Data protection
- Equality and diversity
- Supporting communication
Managing Actual or Potential Aggression
It has always been the philosophy at The Richardson Partnership for Care to treat service users with dignity and respect, and avoid physical intervention wherever possible. Everyone who works in the organisation is trained in MAPA (Management of Actual or Potential Aggression). This enables staff to safely disengage from situations that present risks to themselves, the service users or others. It empowers them to use verbal and non-verbal techniques to prevent situations escalating, while avoiding using hands-on skills.
We have four in-house instructors in MAPA who are trained and certified by the Crisis Prevention Institute (CPI) and we run specially-tailored training in each care home to take into account the specific characteristics of the service users.