Louise Kirchel is our in-house training co-ordinator, who joined The Richardson Partnership for Care in March 2017. With over 10 years’ experience as a Positive and Safe Facilitator in a mental health setting and as a care support worker, she is an ideal fit for our organisation: She understands the needs of the service users as well as the skills required to deliver the best possible care.
Each member of staff takes part in a training day every three weeks. This may be induction training or refresher training on working with people with learning disabilities or acquired brain injuries, or awareness of specific medical conditions such as diabetes, epilepsy or dementia. Regular statutory training also includes health & safety, infection control, fire safety, food hygiene, first aid, fire awareness, data protection and equality & diversity. In addition, aspects of numeracy, literacy and information & communication technology are incorporated into each training session to improve skills in these areas.
Louise creates and delivers the training programme for all of our care support staff as well as co-ordinating the training activity, for example; who is taking part, where training will be held, and ensuring that all staff are up to date and legally compliant.
The training that Louise delivers is bespoke to our organisation, but also tailored to the staff in each care home. She uses live examples relating to the service users who have a range of complex needs and behaviours that challenge. This equips the staff better to deal with any incident that they may encounter as well as giving them the opportunity to explore situations from different perspectives. Louise is also on-hand to help staff with specific issues or provide any additional training as required.
Louise is one of four MAPA (Managing Actual or Potential Aggression) instructors at The Richardson Partnership for Care. They deliver specialised training sessions in each home for all management, care support, admin, cleaning and maintenance staff. This helps them to manage risk in the safest way possible and de-escalate potentially aggressive situations, avoiding the need to use hands-on skills.
Louise also works in partnership with community teams, outsourcing specialist medical training such as peg feeding or insulin administration and building relationships with external professionals.