Annual survey of service users’ families

Earlier this year we conducted our annual survey amongst the families of service users in our care. While we try to encourage feedback throughout the year, the survey enables a more structured approach to gathering the views of family members on the care and support received by their loved ones. The survey includes all of the residents in our homes with learning difficulties and/or an acquired brain injury.

As the survey is optional, the number of responses can be quite small. However, below is a summary of the feedback that we have received. All of the names have been removed to protect the anonymity of the service users.

100% of respondents strongly agreed or agreed with the statement: 
“I am happy with the care provided”

95% of respondents strongly agreed or agreed with the statement:
“The home has a warm, non-institutional feeling.”

95% of respondents strongly agreed or agreed with the statement:
“The home has an inclusive or family environment.”

100% of respondents strongly agreed or agreed with the statement:
“Staff are friendly and approachable”

94% of respondents strongly agreed or agreed with the statement:
“I feel that my relative is treated with dignity and respect”

89% of respondents strongly agreed or agreed with the statement:
“I feel that their quality of life has improved since they arrived at The Richardson Partnership for Care”

100% of respondents said that they would recommend The Richardson Partnership for Care.

We are continuing to focus on keeping families informed and we are trying to improve our performance in this area. 78% of respondents strongly agreed or agreed with the statement: “I am regularly updated with information.” Although this is an improvement on last year’s survey results, we recognise that more needs to be done.

We were pleased to receive the following comments:

“Our son has made remarkable progress since living there. Staff are friendly and knowledgeable. Particular thanks to Darren Kendall, his keyworker, our son considers him his ‘big brother’.”

“Your team always strive to meet our son’s needs. I mean all his needs both physical and psychological. He is treated in a very empowering way, his achievements are always celebrated. He has never been happier than this, you have enabled him to achieve so much. We want you to know that we really appreciate your professional and person-centred approach to meeting our son’s needs and enabling him to become contented and happy. We thank you from the bottom of our hearts for this.”

“I always come unannounced. That is never a problem: I always get a warm welcome.”

“[We think] that all staff at The Mews should have a pat on the back. They have been great, caring and attentive and look after our daughter so well. When they bring her home to our house, the care does not stop. We feel that she is in the best place.”

We would like to thank all of the family members who took the time to complete our annual survey. If you would like any further information about our services, please contact us.

This entry was posted in Uncategorized by Laura Richardson-Cheater. Bookmark the permalink.

About Laura Richardson-Cheater

Managing Partner at Richardson Partnership for Care. My husband and I run the business together - my parents started the business in 1987. I am passionate about creating and maintaining the kinds of homes that people with learning difficulties and/or an acquired brain injury enjoy living in and thrive in the supportive environment.

Leave a Reply

Your email address will not be published. Required fields are marked *