Congratulations to Admissions & Referrals Team members

Congratulations to Sian Richardson and Angela Duggan, who have been promoted within the Admissions and Referrals team. Sian has been promoted to Admissions and Referrals Manager and Angela is now a Senior Admissions and Referrals Co-ordinator, which is due to her success in the role after only 12 months. Former Manager Louise Pittam has moved onto pastures new, while Admissions and Referrals Co-ordinator Diane Baker has decided to take some time out to go travelling. We wish them both well for the future and will be recruiting new members of the team.

Sian Richardson

Sian Richardson, Admissions and Referrals Manager

Angela Duggan

Angela Duggan, Senior Admissions and Referrals Co-ordinator

Hazel’s Story | Living with a Brain Injury – Independently In My Own Home

In 2010 Hazel was working as a personal assistant for a senior executive and was admitted to hospital with a serious bowel condition. Unfortunately her condition led to her being in intensive care for six months. During that time she sustained a hypoxic brain injury. This type of brain injury is caused by an interruption of the supply of oxygen to the brain.

Ten months after leaving intensive care, and at age 61, she moved to The Richardson Mews (in Kingsthorpe, Northampton). At that time she was using a wheelchair and needed help with all her daily tasks like making meals, washing, showering and dressing.

As at the time of writing, 13 months after moving into The Mews – Hazel is moving into her own home to live independently. Our multi-disciplinary team have been working with her during her time with us – in re-learning some vital skills and she has undergone amongst other rehabilitation programmes: Speech & Language Therapy; Physiotherapy and Occupational Therapy. Despite physical difficulties with her feet, she no longer requires a wheelchair and walks using sticks. Hazel has made steady progress and now makes her own meals and enjoys baking cakes. This is what she has to say about her experience of living in our home:

Gardening Tools | Image courtesy of www.123rf.com“Staying at The Mews has been fantastic. I can do lots of things now that some people thought I would never be able to do. I was determined that I wanted to walk again and I’ve achieved that with the help of the people here. Everybody is really friendly and helpful. And the carers have gotten to know me very well, so occasionally, if I’m feeling a bit off colour then they can tell, which really helps.

It’s like home from home and I think my progress has been brilliant, helped by the combination of therapies that I’ve received. It’s little things that make a difference, like being able to change my stoma bag myself – I felt it was the worst thing that someone else had to do for me. I’m really excited about moving into my new home. I love gardening and I’m looking forward to having a garden again.”

We are really pleased that Hazel can now live her life, independently, in her own home. This is a great success story for us, as this is an ultimate goal that we hold for any service user who is able to progress this far. If you would like to find out more about how we tailor our care and rehabilitation programmes on each service user – please call our Admissions and Referrals Team on 01604 791 266, tweet us on @RPC_residcare or email us on info.ld@caresidential.co.uk (learning difficulties) or info.bi@careresidential.co.uk (brain injuries).

Admissions And Referrals Team Complete ASDAN Training

The Admissions Team attended ASDAN Training in August this year, and wanted to share the experience with you our Blog readers.

As you may know, Richardsons became a centre for ASDAN back in May. ASDAN is a charitable social enterprise with awarding body status which provides programmes and qualifications to accredit skills for learning, skills for employment and skills for life.

Our team worked in groups with care staff from all of our Homes to complete sections of the Independent Living Module with a specific Service User in mind so that they could think about how they would complete the record boxes. The “record boxes” are used to reflect: the Service User’s achievements; the level of support they received; and the skills that they used. (These boxes are also then used later on to provide evidence and refer to other sections within the accreditation process.)

The types of activities the Service User may need to evidence in this Independent Living module are things like making breakfast or making a hot drink. The ASDAN programmes are brilliant in that you can simulate an activity like making a hot drink and the person (Service User) could use cool water and perform the task out of the kitchen (at a table for example) so that they still engage and achieve making a drink, but in a way that manages the risk of them being in the kitchen or around hot water. After a simulated task has been completed, our staff can then replace the simulated drink with an actual drink so that effectively the person has made their own drink in a safe way.

ASDAN recognises the level of support that people need to complete an activity which is very helpful when trying to reflect the level of skill which the Service User can achieve.

To the Admissions Team (Sian, Louise, Bill and Diane) ASDAN means that they can speak plausibly to people about specific ways in which a potential Service User could engage with the ASDAN activities. It also means that we can actively promote ASDAN as an essential part of an activity schedule within our Homes. As a team…we are also able to support a particular Service User in a particular situation with their activities, because we have also been trained alongside with the care staff in the Homes. (We are all based at The Mews, so we engage with Service Users daily.)

What we love about ASDAN is that it demonstrates that intensive residential care services can still promote and support people to maintain, gain and regain independent living skills in the most tailored and person-centred way. This fits in nicely with our ethos of person-centred care.

Louise Pittam, the Admissions and Referral Team manager (right) says that “It has made us aware that there is always something a Service User CAN do, through task simulation. Everyone should have this opportunity.”

If you would like to find out more about our person-centred care, or indeed about the ASDAN programmes we run, please feel free to give us a call on 01604 791 266. ASDAN are also on Twitter if you would like to follow them there.

Staff Profile – Diane Baker

This is part of a series of blog posts which we have created to introduce you to our team of professionals who make up the backbone of our organisation. The posts feature staff across the whole business: in the homes, referrals and admissions, multi-disciplinary therapies, maintenance, etc. They are written as a relaxed conversation, so you can get to know the people in our team.


Diane Baker is one of our Admissions and Referrals Co-Ordinators (based at The Mews), and has been with us since Dec 2010.  Diane’s role includes liasing with families and professional bodies  to promote our businesss and enhance our relationships with prospective families and partners. Her biggest focus is in ensuring that she helps to facilitate the best opportunities for the potential Service user (referral). Another of Diane’s responsibilities – along with the rest of the Admisssions and referrals team is to maintain our existing relationships with local businesses and stakeholders, as well as identify and nurture new ones – within our targeted area of care specialism (adults with brain injuries and/or learning difficulties).

Diane is not short of training and enhancing skills herself frequently! She has completed courses in a number of different subject areas including:

  • Basic life support
  • Food Hygience
  • Deprivation of Liberty Safeguards (DOLS)
  • Epilepsy care
  • Learning Difficulties and Challenging Behaviour
  • Behaviourial management
  • Infection control
  • Crisis Prevention

Her favourite part of working for RPC is getting to meet the families and the professionals who are looking to refer a Service User to us. She likes discussing what we do, while knowing full well what a dedictaed team we have in our homes and how each of them are genuinely interested in helping to work towards the Service User’s individual aspirations and independent development. Her most satisfiying work moments are those where she sees a Service User (who she has helped placed) achieve and progress – no matter how small the milestone or step.

A fond memory that Diane likes to relate to friends and family (and anyone who will listen) is a good giggle of a game of charades played by Service Users and staff alike during the celebration of the Queen’s Jubilee. She remembers one particular Service User who was the master of the game and mimed Eastenders (the British TV Soap)…with some censoring! It brought the house down…literally. A good laugh and a great time had by all.

To relax Diane likes to jump into the creative side of things – she enjoys music, dancing, singing, sketching and painting.

If you would like to chat to Diance about her role, or would like a tour of any of our facilities please contact her on 01604 791 266 or diane.baker@careresidential.co.uk. If you work in our industry and are interested in connecting with Diance, you can find her on Linkedin here.

ABI, The Law and Where Rehabilitation Fits In

Here at Richardsons we are keen to stay up to date with the legal world in terms of how it affects how we can best guide our incoming and existing Service Users. Last month we invited the lovely Nicola Heales, solicitor and Head of Department (Head and Brain Injuries) at to come and meet the RPC Admissions and Referrals team (Sian, Bill, Diane and Louise) and give them some up-to-date insights into her field of experience. We also wanted the opportunity to fill her in on what we provide and the depth of our person-centred care and rehabilitation.

Nicola is a very experienced personal injury solicitor who has specialised in severe catastrophic injury claims acting for both children and adults. She has a particular interest in acquired brain injury, rehabilitation and “capacity” and is a firm believer that the early introduction of rehabilitation assists all parties to bring claims to a satisfactory resolution. Nicola adopts a multi-disciplinary approach (much like we do) – she ensures that she liaises with the medical team, case managers and the Court of Protection where necessary.

Accidents causing injury to the head can have a dramatic effect on a person’s life and the lives of their families. For this reason highly specialist solicitors who understand the needs, rights and wishes of the injured person and how their accident will affect their present and future social, employment and financial circumstances are needed. It is a complicated process and highly specialised experts are consulted in order that the injured person will receive the most compensation for the things they need. The kinds of specialised needs that would have to be provided for are things like care; therapy; accommodation; technology and aids; equipment and adaptations.

She spoke to our team about personal injury and the litigation process in rehabilitation and where rehabilitation fits. Nicola explained the elements that made up a personal injury claim, how the process works and the role of the professionals involved. This has really helped the Admissions and Referrals team better understand where we fit into the bigger picture of the experience of the injured person and the vital role we play as part of a longer term resolution of the person’s situation and their injuries.

We extend a big thank you to Nicola for her time and look forward to staying in touch – we have greatly appreciated the effort and time she gave us in sharing her knowledge and expertise with us.

If you would like to contact Nicola – you can connect with her via LinkedIn or call her Banbury (UK) office on + 44 (0) 1295 270 999. Brethertons is on Twitter – you can follow them here. You can also find interesting and useful insights on Brethertons’ other Twitter pages, why not follow @neurolawyer to see what Nicola and her colleagues are talking about? Visit the team pages on the Bretherton’s site  for more information on the Head and Brain injury legal process

Please note that Richardson Partnership for Care are pleased to have great working relationships with many legal professionals and are happy to raise awareness for the great work that they do. Brethertons are one of many firms we work closely with during the process of admission and referral of new Service Users.

Staff Profile – Bill Henry

This is part of a series of blog posts which we have created to introduce you to our team of professionals who make up the backbone of our organisation. The posts feature staff across the whole business: in the homes, referrals and admissions, multi-disciplinary therapies, maintenance, etc. They are written as a relaxed conversation, so you can get to know the people in our team.


William (Bill) Henry is one of our team of Admission and Referrals Co-ordinators (based at The Mews), and has been with us since April 2012.  His role in a nutshell is to contact and liase with specialists who are in a position to refer Service Users to RPC. He is our top networker and attends exhibitions; open days; conferences; seminars; and visits workplaces in an effort to ensure that as many organisations as possible know about RPC and what we do. He also arranges for visits to our 5 homes for interested parties and introduces them to our staff and assess our work/care practices.

Bill’s best quality is that he has the special gift of talking to people and engaging with them – which is why he is our top man for going out and communicating directly with people about RPC.

His favourite part of working for RPC is all about trying to do the right thing for people – helping the Service Users and their families have access to the best possible environment for their needs. Bill was really kind and said to me personally that he’s found that everyone at RPC has gone out of their way to be helpful since he started working here and he loves that there’s an excellent team spirit and a positive “can do” attitude. He values that everything is done with the Service User’s requirements at heart.

Bill enjoys cooking and entertaining at weekends…which has led to an interest in wine which he admittedly uses as an excuse to travel and try to learn different languages and have an occasional glass on the way! His love of cooking even got him a spot of stardom – he took part in Northampton’s version of “Come Dine With Me”…and won it!

If you would like to chat to Bill about his role, or would like a tour of any of our facilitates please contact him on 01604 791 266 or william.henry@careresidential.co.uk.

Staff Profile – Louise Pittam

This is part of a series of blog posts which we have created to introduce you to our team of professionals who make up the backbone of our organisation. The posts feature staff across the whole business: in the homes, referrals and admissions, multi-disciplinary therapies, maintenance, etc. They are written as a relaxed conversation, so you can get to know the people in our team.


Louise Pittam is our Admissions and Referrals Manager (based at The Mews), and has been with us since May 2012.  Louise’s role includes managing our admissions and referrals team, as well as ensuring that RPC maintain strong local relationships to build an environment that leds itself well to continuous successful referrals into our organisation. This involves her and her team keeping the right people up-to-date with who we are; what we offer; and of course where we are…at a time when we are needed the most.

Louise holds a Business and Social Administration Degree; a Certificate from the Chartered Institute of Marketing; and is also qualified as a PRINCE2 Practitioner.

Her favourite part of working for RPC involves witnessing the positive progression of Service Users which just bolsters her enthusiasm to speak to new people about RPC and what we achieve as part and parcel of our “normal” inclusive service. In fact, just the other day she watched as a Service User flew past her office window riding an adapted bicycle shouting “Come On!”…with the support from the therapist. (A great physical milestone to be able to witness!)

A mini-project which Louise would like to get her teeth into one day is working with our Service Users to formulate a Service User Guide which will be able to tell a story that encapsulates how living at RPC really is for them and how the rehabilitation helps to build life skills and promote independence. Louise thinks this would be handy for new and prospective Service Users to hear the story straight from the people who experience it.

When she does get to relax, Louise takes the opportunity to sleep! She has two young daughters who keep her busy, as well as trying to fit in a spot of exercise with her Bootcamp sessions and amateur dramatics!

If you would like to chat to Louise about her role, or would like a tour of any of our facilitates please contact her on 01604 791 266 or louise.pittam@careresidential.co.uk. If you work in our industry and are interested in connecting with Louise, you can find her on Linkedin here.

The Realm of Caring for Adults with Acquired Brain Injuries

An Acquired Brain Injury (commonly referred to as ABI) is brain damage which occurs by events after birth, rather than part of a congenital or genetic disorder.

ABI can result in cognitive, physical, emotional, or behavioural impairments that lead to permanent or temporary changes in functioning.These impairments result from either traumatic brain injury (e.g. physical trauma due to accidents, assaults, neurosurgery, head injury, etc.) or non-traumatic injury derived from either an internal or external source (e.g. stroke, brain tumours, infection, poisoning, hypoxia, or substance abuse like Korsakoff’s syndrome)

At RPC we generally deal with service users with all these types of injuries. We focus our work on adults from 18 years old and upwards.

As part of our admission process when a new service user comes to stay with us we evaluate and assess everything about them, including the way in which they acquired the brain injury (and at what age); how they have been managing their recovery since the event and at what level they are able to look after themselves and participate in their post-injury lives.

Everyone is an individual and that is why we approach every new service user differently and follow a person-centred path for rehabilitation and treatment. In this way we can make sure that we are not only treating the symptoms and behaviours, but we are also nurturing the personal goals and aspirations of our service users. We believe every one of our service users are entitled to maximise their quality of life, and that they just need extra support, care and patience to be able to achieve that.

If you would like to know more about our approach or even visit one of our homes – please give us a call on 01604 761 266.