Feedback from Families – 2019 Annual Survey

100% of Respondents Would Recommend Richardson Partnership for Care

We always welcome visits from the family members and friends of the service users in our care. As well as contributing to the service users’ well-being and their family relationships, it also helps to encourage feedback from family members about the care that their loved one is receiving. In addition, we send out an annual questionnaire so that we can formalise the feedback process and identify any changes that are needed. Our service users have acquired brain injuries or learning disabilities, so everyone’s requirements are different, but this process helps us to see the overall picture, identify trends and flag up any issues.

The questionnaires can be anonymous and they are optional, so we may only receive a relatively small number of responses. However, we are very grateful to the family members who complete them. Once again, we have received some very positive feedback and some lovely comments, but we are never complacent. We regularly step back and review our services and are always looking to improve.

We ask all families whether they strongly agree, agree, don’t know or disagree with the following statements:

  1. I am happy with the care provided for my relative
  2. The home has a warm, non-institutional feeling
  3. The home provides an inclusive or family environment
  4. Staff are friendly and approachable
  5. I am regularly updated with information
  6. I feel that my relative is treated with dignity and respect
  7. I feel that their quality of life has improved since they arrived at The Richardson Partnership for Care
  8. I feel that my relative takes part in meaningful and/or enjoyable activities
  9. Would you recommend The Richardson Partnership for Care?

We are pleased that:
100% of respondents said that they would recommend the Richardson Partnership for Care

100% of those who answered said that they strongly agreed or agreed with the statements:
“I am happy with the care provided for my relative”
“The home has a warm, non-institutional feeling”
“Staff are friendly and approachable”
“I feel that my relative is treated with dignity and respect”

89% strongly agreed or agreed with the statement: “The home provides an inclusive or family environment”

And 83% felt that the quality of life of their family member had improved since they arrived at The Richardson Partnership for Care.

All of the 2019 families’ questionnaire results are shown in the graph below.

Graph showing response to questionnaires
Responses to the questions above

Below are some of the comments from families who completed the questionnaires.

“I know my daughter is safe and cared for with love, respect and kindness, so would recommend the services to everyone…My daughter has been with you a very long time. She loves the staff dearly and has had great support, as have we as a family. I count my daughter to be very lucky to be with you.”


“My son obviously has a very full and happy life. I feel the staff like him and enjoy working with him. They seem well able to cope when he is difficult. Staff seem to stay a long time, which makes for a stable environment.”


“The home maintains adequate standards of care and the carers demonstrate respect and care.”


“Our son is so happy, and to him, you are his family. We wouldn’t want him anywhere else.”

We would like to thank all of the family members who took time to complete the questionnaires.

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