Care homes shine in independent feedback

At The Richardson Partnership for Care, we strive to have an open relationship with service users and their families so that they can tell us straight away if they are concerned about any aspect of their care or their home. We hold regular care reviews as well as completing an annual survey.

This year we have also encouraged service users and their families to provide feedback directly to the online directory carehome.co.uk. Our homes for adults with learning difficulties, 2 & 8 Kingsthorpe Grove, achieved a recommendation score of 9.6 out of 10 from the directory, and we are very proud of some of comments they received. For example, here is a comment from a parent of one of our service users with learning difficulties:

“Our son was taken in by Jayne Payne in 2009. He was in a terrible mental state, he’d been sectioned in Oxford in 2007 for violence, and he had always lived at home until then. Well, Jane and her staff worked and worked with him until he is almost like his old lovely self. They bring him home to us once a month on the Isle of Wight for two days and he looks forward to this as much as we do. We cannot say enough good things about the home: they saved our lives and our son’s. The medical care is fantastic and they are always loving and tolerant of our son, even on his bad days.”
Jane S

And this is what one of the service users had to say:
“I like it here, I am happy here and all of the jobs I do. I like the staff. I go out for drinks and meals out. I have had my bedroom painted. I like my bathroom. I like my lunches. It is a good place to live.”

Click here to see a summary of the survey results  or here to go to the carehome.co.uk directory

A collage created by service users at 8 Kingsthorpe Grove

A collage created by service users at 8 Kingsthorpe Grove

Excellent feedback on residential care from service users’ families

Each year, at The Richardson Partnership for Care we send out a short questionnaire to the family members of service users in our homes. This requests feedback on the general care provision and the quality of the residential homes, and is in addition to specific communication about the service user.

We have combined the results from our homes for people with learning disabilities and acquired brain injuries and the results from the 2014 questionnaire show that:

  • 100% of respondents said they strongly agreed or agreed with the statement that they were ‘happy with the care provided’ for their relative
  • 89% strongly agreed or agreed with the statement: ‘the homes have a warm non-institutional feeling’
  • 100% strongly agreed or agreed that ‘the staff are friendly and approachable’
  • 100% said that they would recommend The Richardson Partnership for Care to others

We are always grateful to family members for their feedback and take all comments seriously as they help us to continually improve the service that we provide. We are particularly proud of the additional comments made by family members. These tell us more than the statistics can and we have included a selection of them here. All names have been removed to protect the anonymity of our service users.

“He has lived there for 20 years. It is a stable home and he is extremely well cared for. I would not want him to live anywhere else. I feel the home is a very well organised and caring place. Their clients’ well-being is paramount.”

“The Richardson Partnership for Care provides professional care with a warm heart”

“We admire the high level of dedication and care devoted to our son, and consider the care he is receiving to be the highest standard he has ever experienced.”

“My brother is very happy and contented at the moment, which makes us very happy. We never have any issues with his care as he is well looked after and loved by the staff. It always feels like we are going into his house, and not a care home. It has a very welcoming feel.”

2 Kingsthorpe Grove

A Richardson Partnership for Care home for adults with learning difficulties

Our Five Star Maintenance Team – Trained and Professional

People often ask us how we keep our homes up to such a good standard of decoration and condition.  This is a post to give you some insights into how important we think environment is to the care we give our Service Users.   We strongly believe that light, spacious, attractive living spaces improve mood and wellbeing.  Our maintenance team is trained and tasked with supporting us as a business to enhance and maintain our homes, so that our Service Users can enjoy our properties as HOMES rather than institutions.

This being said, our homes are busy places with many people living in them with different needs and behaviours and as such it can be a challenge to maintain them to the standard we expect – i.e. homely places, that look and feel comfortable…but don’t look like “care facilities”.  This is where our fantastic maintenance team come in…

Over the years we have developed a comprehensive team – they are a great asset to us and skilled in a variety of trades such as plumbing, decorating, carpentry and plastering.  Each member of the team is directly employed by us –  we thoroughly  induct and train them, so that we know that they are not only proficient in their particular trade, but also in operating within our specialised environment. They are methodically interviewed; CRB and reference checked; and have to complete all of our staff training so that they are competent in dealing with our Service Users professionally and in a way that does not place any stress on them.

We have found that having our own professional maintenance team has worked much better in upholding our commitment to enhancing Service Users’ lives  – because it was difficult in the past to get the kind of contractors who were not only trained in their trade, but also sensitive to the kind of environment that they would work in, in our homes. External contractors (in our experience) simply did not have empathy nor the understanding of the impact that they could potentially have by merely being present in our homes as “strangers” (in our Service Users’ eyes).

When Service Users come to live with us – the maintenance team are on hand to make sure that the room is to tailored to the persons’ taste and needs.  We encourage Service Users, families and social workers to meet with the maintenance team so that they make sure that all requests are fulfilled to their satisfaction.  Our view is that this is going to be the Service User’s home and as such we strongly believe they should personalise it.  All rooms are refreshed (painted and decorated into neutral tones) when people leave so that they are ready for the next person to put their stamp on it.

Within our responsibilities as the business and property owners we carry out regular environmental checks and all of our homes are refreshed as often as needed – which tends to be roughly once or twice a year, but on-going repairs are continual.  Our Maintenance Manager, Paul Clarke, oversees the smooth running of the team and supervises them.  He is an experienced builder who has worked for us for over 10 years and is invaluable when problems arise as he has experience of most eventualities and how to solve them.

Here are some facts for you:

  • The property maintenance team is made up of 7 people (full and part-time employed)
  • They have used over 2000 meters of pipe in The Mews building alone
  • They use over 600 litres of paint per year
  • The team drink approximately 600 litres of tea per month (as much as the paint they use!)
  • They maintain 70 toilets
  • We have trained 2 apprentices – pictured below (Danny Quigley who is now an NVQ qualified decorator and Rob Payne who is now an NVQ qualified plumber)

Part of the maintenance of our properties includes the gardens at each of the homes – for this we use Hayeswood Landscapes for our gardens.  We have worked with them for years and have an agreement with them, with a clear timeline and landscaping rota – our gardens have never looked so good as when we decided to use Hayeswood team to look after our “green” needs to help make the gardens look at their best at all times. They are brilliant as they do some more heavier duty tasks like renewing fences in the winter when there aren’t as many general gardening needs to stay on top of.  The team who carry out the work are fantastic and (crucially) it is always the same people so that there is continuity and familiarity for our Services Users and staff.

We are very pleased and definitely blessed with our maintenance team (property and grounds) – they have earned five stars in eyes year after year and we hope for many more years working together…towards the same goal: creating the kind of homes that Service Users are proud to call their own.

Staff Profile – Jacky Johnson

This is part of a series of blog posts which we have created to introduce you to our team of professionals who make up the backbone of our organisation. The posts feature staff across the whole business: in the homes, referrals and admissions, multi-disciplinary therapies, maintenance, etc. They are written as a relaxed conversation, so you can get to know the “people” in our team.
 Jacky Johnson | Homes Manager, Richardson Partnership for Care
Jacky Johnson is our Homes Manager at Boughton Green Rd and she has been with us since February 2011. Much like our other Homes Managers Jacky has a wide area of accountability when it comes to managing the staff, premises and of course overseeing the care of our Service Users. Her biggest responsibility is ensuring the well being of the Service Users and making sure that the required level of care is provided to meet the individual needs of each Service User.

As part of her role as a Manager, Jacky is tasked with promoting and maintaining an environment that secures the health, wellbeing, welfare, safety and security of the staff and Service Users in her care.  There are of course operational, regulatory and financial elements to Jacky’s role – which include implementing and maintaining Operational Policies and Procedures; managing a Home budget; as well as complying with the Health and Social Care Act (and other relevant legislation). Each Home Manager networks with the local business community and social community interest groups to engage the surrounding businesses and interested local residents in the work that Richardson does – and Jacky really enjoys this part of her role.

Jacky holds a Diploma in Social Work (Dip SW) and in Brain Injury Awarenss (Module) and is hard pressed to pick one thing out of her work at RPC that she enjoys the most. She takes great pleasure in managing her staff; working with the Service Users; dealing with families and of course the business element to the role (relating to local businesses and professional organisations) which helps to bolster our relationships within the community.

In her spare time Jacky likes to stay fit and in shape by going to gym, and of course enjoys socialising with close friends and family.

If you would like to chat to Jacky about her role, ask about a tour of our Boughton Green Rd Home or wish to find out more about what we do at Richardsons, please contact her on 01604 791 266 or jacky.johnson@careresidential.co.uk. If you work in our industry and are interested in connecting with Jacky, you can find her on LinkedIn.

Short Respite Breaks for Family Who Care for Loved Ones at Home

In our business, we have created what we call “Respite Stays” for service users, which is essentially a temporary stay for people with an acquired brain injury, to give everyone a break to recover some much needed energy and maybe to learn new skills. The benefits of  a Respite Stay will have a positive impact on both the individual with the ABI, as well as on their families and/or home carers.

How does it work? Well, we have the framework, facilities and specialist resources in place to welcome temporary service users while still being able to manage their needs on both a physical, mental and rehabilitation level. This service has been highly appreciated by people looking for this vital retreat which offers not only a safe and comfortable environment for their loved one, but also gives them the opportunity to relax during the break – knowing everything is being taken care of.

At The Mews, we have specially assigned rooms which we use for the Respite Stay, which help in tailoring the facilities to the service user’s needs. We are obviously used to having to adapt our rooms so that our service user’s needs are being fulfilled, and it is a bit more of challenge admitting a sevice user on a temporary basis – but we have the equipment and know-how to still meet the physical needs of each individual (whether temporary or not).

During the Respite Stay, we have our multi-disciplinary team on hand to support the service user where needed  (this includes qualified Clinical Psychologists, Speech and Language Therapists, etc).

To give you some insight into the types of stays we have had, here are some of the reasons we have provided Respite Stays over the last few months:

  • A service user’s home was being adapted for him, so he came to stay with us during the building work
  • In-home (family) carers needing a well earned and regular break (we have a family that admit their family member every 3 months for a stay with us to give them some time to regain their energy)
  • Urgent Respite Stays – for example where extra rehabilitation was needed in order for the service user to return to their own home

It is exciting to be able to support people in managing their care on a short term basis to achieve long term goals and stability. Could you do with finding out more about our Respite Stays?  We are open to discussing any individualised circumstance and will endeavour to fulfil yours and the service user’s needs.

If you would like to discuss this service please contact us on 01604 791266

Modern, Spacious, Comfortable – The Richardson Mews

It’s difficult to believe that the Richardson Mews has been open for a year now. The transitional suites have really come into their own – two of our service-users are especially flourishing in these specially designed suites. The ability to live in an environment that feels independent with such generous space whilst at the same time is within a safe environment is a luxury.

Entrance Hall - The MewsFrom a therapeutical perspective, our multi-disciplinary team have noticed some significant improvements in the service users’ rehabilitation. In particular, this is evident in how it has given them a greater feeling of worth and positive energy.

The difficulties we as individuals face trying to fit in and find positive relationships is tricky enough – the benefits of a place like The Mews is that the service user gets the independence they need without feeling isolated…knowing that they are part of a community that is positive, like minded, caring and supportive.

Rehabilitation at The Mews continues to be a truly joint effort with the usual trials and frustrations that come with such a sensitive part of the support we provide. This is made all the more positive due to the input from the wider circle of support givers such as the case managers, social workers and of course family members.

If you would like to visit The Mews, please contact us on 01604  791 266 and we would be more than happy to book a personally guided tour.