Registered Care Home Manager Jacky Johnson

We’re very proud of the multi-disciplinary team that we have at The Richardson Partnership for Care. The Registered Managers in particular, are hugely instrumental in delivering an excellent quality of life and successful outcomes for our service users. They perform their roles with dedication and professionalism, frequently facing challenging situations. We would like to highlight and celebrate these Managers, starting with Jacky Johnson, Registered Manager at 144 Boughton Green Road – a medium/long term home for 14 men who have acquired brain injuries and complex needs.

Jacky Johnson joined The Richardson Partnership for Care as a Registered Manager over seven years ago. She is a highly respected member of our multi-disciplinary team and we asked Consultant Neuropsychiatrist Dr Seth Mensah, who has worked with Jacky since 2016, to describe her. He said:

“I would like to single out Ms Johnson for the recognition of her professionalism, excellent leadership, hardworking attitude, positive commitment and dedication to, in particular, the residents under her care at the home.

“My very first visit to the Residential Home at 144 Boughton Green Road was in 2014 and I will never forget the very welcoming and warm reception that I received from Ms Johnson and her team. I immediately realised that this was a home unlike any other home outside of The Richardson Partnership for Care that I have visited in a professional capacity. The home felt nothing like the typical ‘institutionalised’ homes for those individuals living with intellectual disabilities and acquired brain injuries/complex neurodisability that one tends to still come across in the health and care sector. It most certainly is a place that I have heard the residents themselves feel proud to call their ‘home’ in their own words.

Leadership
“Under Ms Johnson’s leadership, a true visionary and reflective leader, the staff and carers at the home are fully supported and they feel valued and empowered to fulfil their functions and roles. This leadership style translates into a team of dedicated staff who are passionate about what they do, have an in-depth understanding of the organisational culture, fully subscribe to the vision of the organisation as a whole, and perform their duties to the highest standards of care.

“The home feels very homely and welcoming. The residents are very well looked after. Every resident has their own individually-tailored and thoroughly comprehensive care and treatment plan. Under Ms Johnson’s leadership, the carers in the home, whilst maintaining the appropriate standards of true professionalism, and embracing and practicing according to strict professional guidelines, have excellent relationships with the residents and treat them as though they were close family members. This is so endearing and always heart-warming to see, especially in light of the recent bad press that the care sector has received following the sad and unfortunate events surrounding the Winterbourne Care Home scandal.

“I have found Ms Johnson to be a skilled and competent manager, a very good listener who reflects quite deeply on all matters before she speaks, and especially so when dealing with complex matters; dealing with conflict and disagreement within the multidisciplinary team; and dealing with families, especially those who still need psychological and emotional support in their journey to coming to terms with their loved ones who are or have become residents in the home.

Compassionate approach
“Ms Johnson is the kind of manager who is both passionate about and compassionate in her role in caring for those under her care. There are numerous examples of situations where Ms Johnson has demonstrated true professionalism and positive leadership.

Ms Johnson’s selfless devotion to her chosen career, her in-depth experience and expertise in this field, her unquestionable ability to deliver (clinically and managerially) to the highest standards of care, her excellent situational leadership skills, her compassionate approach to caring for the residents under her care, her passion for prudence and excellence in the care sector, her warm and approachable nature, and her exemplary ‘man-management’ skills set her far apart from her peers. And I am sure that the residents and their families, and all the multidisciplinary team at The Richardson Partnership for Care would agree with me.”

Jacky has gained a Level 4 NVQ in Leadership and Management for Care Services and a Diploma in Brain Injury Awareness module. Jacky worked in children’s services for 14 years before transferring to adult services and she continues to maintain her registration as a Social Worker.

Alongside her role as Registered Manager at The Richardson Partnership for Care, Jacky is a MAPA (Managing Actual or Potential Aggression) instructor. She continues to strive to enhance her ongoing professional development with the use of Neuro-Linguistic Programming (NLP).

Jacky is a popular member of the team and her family is also a huge part of her life. She brings this emphasis on family life to the home that she manages, creating a warm, caring environment in which service users are respected, supported and valued.

We would like to thank Jacky for the hard work and dedication that she brings to the team and the positive impact that she has on all of the residents and staff at 144 Boughton Green Road.

Jacky Johnson

Jacky Johnson

144 Boughton Green Road regains Headway Accreditation

No two brain injuries are the same, as no two individuals are the same, so our specialist residential care homes need to cater for people with different needs. Service users may come to us several years after they have sustained a brain injury and after they have already had a period of acute rehabilitation. We continue their rehabilitation, working steadily and patiently with them to help them achieve their goals, recognising that it may take longer for them to reach their maximum potential.

Many of the service users at our home at 144 Boughton Green Road receive slow stream rehabilitation and long-term support. In 2013, the home received Headway Approved Provider status, following an assessment against a range of standards that reflect the specific needs of people with acquired brain injury. In June this year, Headway reassessed 144 Boughton Green Road and the home passed with flying colours. The accreditation has been extended by a further two years, subject to passing unannounced visits from Headway assessors.

Headway Approved Provider logoThe assessment process requires the home to demonstrate the provision of appropriate specialist care for people with complex, physical and/or cognitive impairment due to acquired brain injury. Headway has identified six key themes, or domains, against which it assesses the level of care provided as well as issues such choice and dignity of service users.

The domains are; Communication, Culture, Development, Governance, Quality, Environment (psychological/emotional) and Environment (physical).

144 Boughton Green Road received a rating of Good-Excellent in six of the domains, and a rating of Good in the seventh. Well done to all the staff who work very hard to continuously improve the service and support that we provide to our service users. They help them to maintain their existing abilities and to progress towards more independence, and acceptance, in a positive environment. The whole team at 144 Boughton Green Road contributes to providing long-term rehabilitation in a supportive and homely environment.

A living room at 144 Boughton Green Road

One of the living rooms at 144 Boughton Green Road

Summer holiday helps rehabilitation for service users with acquired brain injuries

We all enjoy a holiday, but for service users with acquired brain injuries they are also an important part of their rehabilitation. A small group from our home in Boughton Green Road, along with care and support staff have just returned from a week in Great Yarmouth, Norfolk.

A holiday is an essential part of our focus on ‘normalisation’, enabling our service users to live as close to a normal life as possible and to enjoy things that they may have done before their brain injury. The holiday activities were similar to those of many families – we had a picnic on the way to break up the journey then fish and chips for dinner in the evening. We had some lovely weather and enjoyed visiting picturesque Southwold where we walked along the promenade and admired the colourful beach huts. We also went on a train ride and enjoyed lots of meals out.

Novel experiences
Although some of our service users need to keep to a routine, they all enjoyed the opportunity to see and experience new things and especially meeting and chatting to new people. Novel experiences enhance learning and when they are put into a functional context, such as preparing for and executing a holiday, they can provide an important source of practice and maintenance for skills.

The holiday also provided a focus for orientation for service users experiencing short term memory loss. Getting ready for the holiday and buying new toiletries or clothes was also an important activity providing cognitive stimulation and enabling the service users to be excited about going away.

Quality of life
Quality of life is important to everyone and a relaxed and leisurely week by the sea was a much welcome change of routine. In addition, each person had their own budget and could choose gifts to take back home, helping them to reconnect with family members.

We took lots of photographs on holiday which will go into an album to provide a novel reference point to aid cognitive stimulation and discussion about the holiday as part of service users’ ongoing rehabilitation.

The Norfolk Coast

The Norfolk Coast

Staff Profile – Jacky Johnson

This is part of a series of blog posts which we have created to introduce you to our team of professionals who make up the backbone of our organisation. The posts feature staff across the whole business: in the homes, referrals and admissions, multi-disciplinary therapies, maintenance, etc. They are written as a relaxed conversation, so you can get to know the “people” in our team.
 Jacky Johnson | Homes Manager, Richardson Partnership for Care
Jacky Johnson is our Homes Manager at Boughton Green Rd and she has been with us since February 2011. Much like our other Homes Managers Jacky has a wide area of accountability when it comes to managing the staff, premises and of course overseeing the care of our Service Users. Her biggest responsibility is ensuring the well being of the Service Users and making sure that the required level of care is provided to meet the individual needs of each Service User.

As part of her role as a Manager, Jacky is tasked with promoting and maintaining an environment that secures the health, wellbeing, welfare, safety and security of the staff and Service Users in her care.  There are of course operational, regulatory and financial elements to Jacky’s role – which include implementing and maintaining Operational Policies and Procedures; managing a Home budget; as well as complying with the Health and Social Care Act (and other relevant legislation). Each Home Manager networks with the local business community and social community interest groups to engage the surrounding businesses and interested local residents in the work that Richardson does – and Jacky really enjoys this part of her role.

Jacky holds a Diploma in Social Work (Dip SW) and in Brain Injury Awarenss (Module) and is hard pressed to pick one thing out of her work at RPC that she enjoys the most. She takes great pleasure in managing her staff; working with the Service Users; dealing with families and of course the business element to the role (relating to local businesses and professional organisations) which helps to bolster our relationships within the community.

In her spare time Jacky likes to stay fit and in shape by going to gym, and of course enjoys socialising with close friends and family.

If you would like to chat to Jacky about her role, ask about a tour of our Boughton Green Rd Home or wish to find out more about what we do at Richardsons, please contact her on 01604 791 266 or jacky.johnson@careresidential.co.uk. If you work in our industry and are interested in connecting with Jacky, you can find her on LinkedIn.