The Mews, one of our homes providing residential care and rehabilitation for adults with acquired brain injuries in Northampton was once again rated ‘Good’ by the Care Quality Commission (CQC). Following an unannounced inspection on 17 & 19 January 2018, The Mews was rated ‘Good’ by the CQC in all categories: Safe, effective, caring, responsive and well-led. We’d like to thank Registered Manager Helen Petrie and her team for maintaining its high standards, as well as always looking for ways to improve our service. You can read the details of the report below
The CQC reported the following:
“People’s individuality was respected and people continued to be treated with empathy and kindness. The staff were friendly, caring and compassionate. Positive therapeutic relationships had been developed between the people and staff.
“Detailed personalised care plans were in place, which enabled staff to provide consistent care and support in line with people’s personal preferences, choices and needs. End of life wishes were discussed and plans put in place.
“People continued to receive safe care. Staff were appropriately recruited and there were sufficient staff to meet people’s needs. People were protected from the risk of harm and received their prescribed medicines safely.
“The care that people received continued to be effective and positive outcomes for people were being achieved. Staff had access to the support, supervision and training that they required to work effectively in their roles. Development of staff knowledge and skills was encouraged. People were supported to maintain good health and nutrition and reach their full potential.
“People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the home supported this practice. There was a variety of activities available for people to participate in, individually or as a group. Family and friends were welcomed and supported.
“The service had a positive ethos and an open culture. The provider was committed to develop the service and actively looked at ways to continuously improve the service. There were effective quality assurance systems and audits in place; action was taken to address any shortfalls.
“People knew how to raise a concern or make a complaint and the provider had implemented effective systems to manage any complaints that they may receive.”
Details of all recent CQC inspections in our homes.