European Neuro Convention – 7 & 8 June 2017

At this time of year, members of our admissions and referrals team and some of our senior managers are getting out and about across the country at various events. In June, we’re taking part in the European Neuro Convention at ExCeL London.

The European Neuro Convention is Europe’s largest event of its kind, aimed at medical professionals working in the rehabilitation of neurological conditions. Educational seminars, workshops and networking are run alongside an exhibition of around 150 companies.

CPD points can be earned in the educationally-focused seminar schedule and interactive workshops and live demos will take place.

Neuro Rehab runs alongside COPA Practice Growth and Elite Sports Therapy & Medical Rehabilitation and tickets provide entry into all three shows. They are available for free at or by calling 0117 929 6092.

We’d love you to come and see us at stand 9020 in the exhibition.

European Neuro Convention 2017

National Learning Disability & Autism Awards 2016

We are delighted to have been shortlisted as finalists in the National Learning Disability and Autism Awards 2016 in the Employer Award category.

In order for us to provide a consistently high quality of service to the people in our care, we recognise that we need to have skilled, caring and hard-working employees who are dedicated to their work. It is only fair that we support them as best we can and help them to gain the skills that they need to progress in their roles, and this is what we always aim to do.

What makes us different?
Dr Pedro Areias Grilo, a Consultant Clinical Psychologist has worked at The Richardson Partnership for Care since 2014 and has a substantial array of clinical experience, both in the private and public healthcare sectors. This allows him to have significant insight and awareness about the services that we offer to meet effectively the needs of individuals we cater for. He has highlighted what makes The Richardson Partnership for Care stand out against other care homes.

Supporting staff
The Richardson Partnership for Care (RPC) is on the forefront of care offered in the UK and is currently able to offer, meet and surpass the needs of all individuals they cater for. They strive to go the extra mile to effectively support people. How? They empower staff to strive and accomplish. They develop their staff through in-house weekly training sessions, weekly reflective practice facilitated by Consultant Clinical Psychologists, effective supervision and open-door practice. Likewise, staff feel skilled, supported, cared, involved and motivated to deliver outstanding care and to strive on their roles. The professional satisfaction, sense of belonging and ability to acknowledge what needs to be done to support individuals in need is immense. This impacts positively on the care being delivered. The individuals’ lives change immensely and they feel they are part of a family, rather than people just “living” in a place. They have a home, a family, a social network and happiness. This is what care is about: Enhancement of life quality. The Richardson Partnership for Care without any doubts, offers this and much more.

Multi-disciplinary team
RPC also employs a Multidisciplinary team (MDT), currently offering to the individuals they support an in-house Consultant Neuropsychiatrist, two Consultants Clinical Psychologists, one part-time and one full-time Assistant Psychologist, one Occupational Therapist, one Physiotherapist and one Speech and Language Therapist. I must say, this is extraordinary. As evidenced, RPC has the ability to offer in-house clinicians to immediately and efficiently meet all the needs of the individuals they support.

There are also constant innovations. The MDT and Registered Home Managers meet frequently to evaluate the best treatment and intervention plans to support the individuals they cater for. In-house treatment directories were developed, based on NICE guidelines and clinical evidence, to effectively meet and support individuals’ needs. This makes a substantial difference in terms of care being delivered.

I believe RPC could offer what the majority of other organizations do. But no. They have decided to take the hard route. The route that requires an outstanding commitment, the route that might bring discussions, challenges, the route that brings changes, the route that takes people out of their comfort zone. However, this is the route to excellence, which RPC is and will continue to follow.

Greg and Laura are far ahead of their time. They have a clear understanding of the service they offer and where it must go. They have the individuals’ care on the centre of their hearts and the awareness and rationality to observe, analyze, discuss and establish action plans to meet individuals’ needs. This makes the difference and impacts substantially on the service being delivered. This brings innovation and positive changes to care services in the UK.

Dr Pedro Areias Grilo
Consultant Clinical Psychologist
Birmingham University Honorary Tutor

What makes RPC different?

Community Care Live

We are exhibiting at Community Care Live in Birmingham on 10 – 11 May.  It’s the UK’s largest free-to-attend social care event with lots of learning and networking opportunities. We’d love you to come and see us at Stand 16 of the exhibition.

For more information go to:

Community Care Live logo

Feedback from Service Users’ families

At The Richardson Partnership for Care we strive to provide an open environment, welcoming feedback from service users’ families about the care of their loved ones. We also complete an annual survey, which provides family members with a more formal opportunity to tell us about their views on the care, support and rehabilitation services that we provide for adults with acquired brain injuries and learning difficulties.

The survey is entirely optional and consequently the number of responses can be quite small. However, we are very proud of the feedback that we have received.

100% of respondents strongly agreed or agreed with the statement:
“I am happy with the care provided”

100% of respondents strongly agreed or agreed with the statement:
“I feel that my relative is treated with dignity and respect”

100% of respondents strongly agreed or agreed with the statement:
“I feel that their quality of life has improved since they arrived at The Richardson Partnership for Care”

100% of respondents said that they would recommend The Richardson Partnership for Care

93% of respondents strongly agreed or agreed with the statement:
“The home has a warm, non-institutional feeling.”

93% of respondents strongly agreed or agreed with the statement:
“The home has an inclusive or family environment.”

We scored less highly on updating service users’ families with information – only 69% of respondents strongly agreed or agreed with the statement: “I am regularly updated with information.” This is therefore something for us to focus on and improve upon.

We were pleased to receive the following comments:

“All staff are great and some exceptional.”

“His life quality has improved considerably over the last 11.5 years. He lives in a calm, comfortable, caring, clean environment where he is encouraged to relax – waylaying his self-harm and anxiety”

“His life skills have developed from him being nervous and frightened to a confident and happy man.”

“Our thanks as a family for our daughter’s care and treatment.”

“He is very well cared for by professional carers who not only meet his needs, but work to challenge him to develop his social skills.”

We would like to thank all of the family members who took the time to complete our annual survey. If you would like any further information about our services, please contact us.

144 Boughton Green Road regains Headway Accreditation

No two brain injuries are the same, as no two individuals are the same, so our specialist residential care homes need to cater for people with different needs. Service users may come to us several years after they have sustained a brain injury and after they have already had a period of acute rehabilitation. We continue their rehabilitation, working steadily and patiently with them to help them achieve their goals, recognising that it may take longer for them to reach their maximum potential.

Many of the service users at our home at 144 Boughton Green Road receive slow stream rehabilitation and long-term support. In 2013, the home received Headway Approved Provider status, following an assessment against a range of standards that reflect the specific needs of people with acquired brain injury. In June this year, Headway reassessed 144 Boughton Green Road and the home passed with flying colours. The accreditation has been extended by a further two years, subject to passing unannounced visits from Headway assessors.

Headway Approved Provider logoThe assessment process requires the home to demonstrate the provision of appropriate specialist care for people with complex, physical and/or cognitive impairment due to acquired brain injury. Headway has identified six key themes, or domains, against which it assesses the level of care provided as well as issues such choice and dignity of service users.

The domains are; Communication, Culture, Development, Governance, Quality, Environment (psychological/emotional) and Environment (physical).

144 Boughton Green Road received a rating of Good-Excellent in six of the domains, and a rating of Good in the seventh. Well done to all the staff who work very hard to continuously improve the service and support that we provide to our service users. They help them to maintain their existing abilities and to progress towards more independence, and acceptance, in a positive environment. The whole team at 144 Boughton Green Road contributes to providing long-term rehabilitation in a supportive and homely environment.

A living room at 144 Boughton Green Road

One of the living rooms at 144 Boughton Green Road

Speech and Language Therapy Case Study

Speech and Language Therapy is one of the types of therapy provided by our Multi-Disciplinary Team for people who have acquired brain injuries. As well as helping with communication difficulties, our Speech and Language Therapist treats Dysphagia, or swallowing difficulties, to improve the individual’s well-being and quality of life, as well as reducing the risk of choking.

Mr P
Mr P had a traumatic brain injury following a motorbike accident. He sustained multiple contusions affecting bilateral frontal lobes and the right temporal lobe. He also had acute subdural haematoma and traumatic subarachnoid haemorrhage. He had previously been in a hospital neurological rehabilitation unit and came to The Richardson Partnership for Care 15 months after sustaining his brain injury.

Mr P had multiple impairments as a result of his brain injury, including cognitive difficulties such as problems with memory, attention and orientation, as well as cognitive communication difficulties and swallowing problems.

Mr P had Dysphagia, or swallowing difficulties, due to nerve damage affecting tongue function. This meant that he had reduced ability to chew; when he swallowed the muscle movement in the tongue and pharynx was poor and sometimes poorly coordinated. There was also a delay in closing his airway and allowing the food to pass into the oesophagus. This meant that he frequently coughed and choked when eating and drinking.

He was taking thickened fluids from a specially adapted cup and puree diet that required no chewing. He did not enjoy the food.

Therapy programme
Mr P’s cognitive and language difficulties meant that we were limited in the therapy we could use. It had to be functional and highly motivating.

Mr P worked with a Speech and Language Therapist who devised a specific programme for him. This was combined with daily practice, supported by dedicated care staff.

We worked on his chewing skills using a variety of food types. This increased the intensity at which the muscles were working during the swallow. This programme was a form of progressive muscle training which enabled Mr P to improve the function of his eating and swallowing.

Alongside this we changed the specially adapted cup for a bottle with a sports top lid. This was more ‘normal’ and didn’t draw attention to his difficulties. It also limited the amount of fluid he could get at any one time (as opposed to an open cup).  We changed the thickened fluids to normal fluids, which he could manage because his muscle strength and swallowing coordination had improved through the therapy offered, and also because the smaller volumes were administered with a better head position.

Positive outcome
Mr P progressed well, and within a period of three months he was able to eat a normal diet, enjoying trips out to restaurants with his family.

Please note that we do not reveal the names of our service users in order to protect their privacy.

Continuity and staff development in residential care

The goals of our organisation include enabling people to realise their potential and this applies to our staff as well as our service users. Staff are given the opportunity, encouragement and support to reach their potential, build their knowledge and confidence and to better meet the diverse needs of all of the individuals that we care for.

All staff complete a comprehensive training schedule which involves them attending training every three weeks as part of their working rota. This includes statutory training such as health and safety and food hygiene as well as crisis prevention, epilepsy and working with people with learning disabilities. More information on our training schedule can be found here.

On top of this training schedule, staff are able to given the opportunity to take a range of qualifications that enable them to learn and develop in the care setting.

We would like to acknowledge and congratulate all those who have worked hard to achieve qualifications and awards. The following members of staff have achieved Health and Social Care qualifications since 2013.

Level 4 HSC Health and Social Care
Vanessa Phelan
Dawn Walters
Jan Hartley

Level 3 HSC Health and Social Care
Selina Vernon
Natasha Labrum
Tony O’Reilly

Diploma Level 3 Health and Social Care
Bernice Dery
Naana Koram
Natalia Thumwood
Jennie Everest

Diploma Level 2 Health and Social Care
Nicola Butler
Allyson Hearn

Also, Natasha Labrum and Jackie Mann have achieved Level 3 Certificate in Supporting Individuals with Learning Disabilities, along with Selina Vernon who has also gained Level 3 Assessors Award and PTLLS (Preparing to teach in the lifelong learning sector).

There are currently four people working towards the Level 5 Diploma in Leadership in Health and Social Care, ten people working towards Level 3 Diploma in Health and Social Care, one person working towards the Level 2 Diploma in Health and Social Care and one person working towards the Level 3 Certificate in Supporting Individuals with Learning Disabilities. An additional 12 people are on the waiting list to start a Diploma or Certificate.

Well done to everyone who has achieved their qualifications and certificates, and good luck to all of our staff who are working towards their goals – we are here to support you!

Celebrating 25 years in residential care

We have just celebrated the 25th anniversary of The Richardson Partnership for Care with a pig roast and summer fete for service users, their families and our staff. I would like to thank everyone involved who made the day such a success.

The event at The Mews was centred around the service users from all of our homes because they are always at the centre of what we do. Each of our residential homes provided an activity or game, such as ‘name the teddy’, ‘hook the duck’, giant playing cards and Connect 4, as well as ball games. We also had some beautiful owls on display, which had been rescued after being injured in the wild, so were used to human contact and were very popular with everyone.

The sun shone, there was a wonderful atmosphere and we couldn’t have asked for a better day. We had some fantastic positive feedback from the service users and their families on the day, which was really rewarding.

The event epitomised what we have been doing for the last 25 years: We have always focused on the needs of service users, providing specialist care for adults with learning difficulties and/or acquired brain injury. Our ethos of social integration, dignity, respect and choice was clearly demonstrated in the way that everyone thoroughly enjoyed the event. It also enabled families of our service users to meet and chat, sharing experiences in a relaxed environment and enjoying time with their loved ones.

Thanks again to everyone for making it a special day and we look forward to the next 25 years!

RPC 25th anniversary cake

Our 25th anniversary cake

Activities at RPC 25th anniversary party

Activities at our 25th anniversary party

RPC Care Home Manager shortlisted in National Awards

Congratulations to Jackie Mann, the Manager of numbers 2 & 8 Kingsthorpe Grove, who has been shortlisted in The National Learning Disabilities Awards.

The Awards celebrate excellence in the support for people with learning disabilities and aim to pay tribute to those who excel in providing quality care. Jackie has been shortlisted in the Manager Award category and was nominated because of her dedication to improving the lives of service users.  She manages two homes registered for 18 adults with learning disabilities and is absolutely committed to maximising people’s potential and ensuring they have the best quality of life.

Jackie was recommended for the Award by a parent of one of the service users at 2 & 8 Kingsthorpe Grove who said: “The management of the home is truly excellent. The culture and ethos developed and maintained makes the residence a real home (as opposed to an institution) for the residents, all of whom are adults with severe learning difficulties. I visit the home frequently and witness the exemplary quality of the care provided. Under Jackie’s leadership the company is always able to recruit and develop excellent staff and the very high staff retention is a very important measure of this leadership. This consistency of staff is crucial in allowing the residents to build genuine relationships with staff.”

The care provided in our homes is totally person centred and service users are empowered to follow their interests and goals in life.  Most of the service users under Jackie’s responsibility are difficult to place with behaviours that challenge, so she has a busy role, but always ensures that the interventions recommended by the multidisciplinary team are followed and reviewed. Since starting her role as Manager, Jackie has made many excellent changes including the homes becoming a registered centre with ASDAN. This enables the service users to develop skills for learning, employment and for life whilst achieving qualifications.

The most recent CQC inspection in Oct 2013 found that the homes were achieving in all areas inspected.  A recent inspection by Northamptonshire County Council found the homes to achieve 100 per cent, which they said was rare.

We are proud to work with Jackie and wish her every success in the final of The National Learning Disabilities Awards, to be held in May.

RPC 26.7.12_0088

Jackie Mann, Care Home Manager at 2 & 8 Kingsthorpe Grove

2014 Conference and 25th Anniversary

We are pleased to announce the date of our 2014 Conference. It will be taking place on Thursday 15th May at The Richardson Mews, Northampton NN2 7BH. The theme of the conference will be ‘Behaviours that Challenge’ and we are expecting some interesting debates.

As it is our 25th anniversary this year, we will also be using the occasion to celebrate this milestone. Some of our service users have been with us since the beginning – they are the reason that we started the business – so it’s an important milestone for them too.There will be a delicious lunch and some more light-hearted activities in the afternoon. We do hope that you’ll be able to join us for at least part of the day. More details will follow later.

Louise Pittam

Admissions and Referrals Manager Louise Pittam at the 2013 Conference