Staff Profile – Natasha Bissett

This is part of a series of blog posts which we have created to introduce you to our team of professionals who make up the backbone of our organisation. The posts feature staff across the whole business: in the homes, referrals and admissions, multi-disciplinary therapies, maintenance, etc. They are written as a relaxed conversation, so you can get to know the “people” in our team.


Natasha Bissett is the Administration Co-ordinator at our Boughton Green Rd Home and she has been with us since December 2011.  Natasha is the angel of the house who keeps everyone on their toes and supports her Home Manager (Jacky Johnson) wherever she is needed.  Her biggest responsibility is ensuring that all the administrative tasks are covered in ensuring that the home is run in an efficient manner – that all the activities and even procedural needs that stem from the kind of care we provide, are attended to and every detail is paid attention to.

Natasha holds an NVQ qualification in Business Administration which is a great help in the work she does. Her favourite part of working for RPC and particularly in the Boughton Green Rd Home is in how varied her role is and that she is fortunate to work with lovely co-workers and Service Users – day in and day out.

When her four year old daughter allows her any spare time Natasha enjoys relaxing with a good book and a cosy glass wine, or socialising with friends! Otherwise she enjoys family activities with her husband and daughter (including many a week-end in Hereford, spending time with some close friends.)

If you would like to learn more about our Boughton Green Rd home or chat to one of our Admissions and Referrals Team about a tour – please contact Sian, Diane, Bill or Louise on 01604 791 266.

Staff Profile – Jacky Johnson

This is part of a series of blog posts which we have created to introduce you to our team of professionals who make up the backbone of our organisation. The posts feature staff across the whole business: in the homes, referrals and admissions, multi-disciplinary therapies, maintenance, etc. They are written as a relaxed conversation, so you can get to know the “people” in our team.
 Jacky Johnson | Homes Manager, Richardson Partnership for Care
Jacky Johnson is our Homes Manager at Boughton Green Rd and she has been with us since February 2011. Much like our other Homes Managers Jacky has a wide area of accountability when it comes to managing the staff, premises and of course overseeing the care of our Service Users. Her biggest responsibility is ensuring the well being of the Service Users and making sure that the required level of care is provided to meet the individual needs of each Service User.

As part of her role as a Manager, Jacky is tasked with promoting and maintaining an environment that secures the health, wellbeing, welfare, safety and security of the staff and Service Users in her care.  There are of course operational, regulatory and financial elements to Jacky’s role – which include implementing and maintaining Operational Policies and Procedures; managing a Home budget; as well as complying with the Health and Social Care Act (and other relevant legislation). Each Home Manager networks with the local business community and social community interest groups to engage the surrounding businesses and interested local residents in the work that Richardson does – and Jacky really enjoys this part of her role.

Jacky holds a Diploma in Social Work (Dip SW) and in Brain Injury Awarenss (Module) and is hard pressed to pick one thing out of her work at RPC that she enjoys the most. She takes great pleasure in managing her staff; working with the Service Users; dealing with families and of course the business element to the role (relating to local businesses and professional organisations) which helps to bolster our relationships within the community.

In her spare time Jacky likes to stay fit and in shape by going to gym, and of course enjoys socialising with close friends and family.

If you would like to chat to Jacky about her role, ask about a tour of our Boughton Green Rd Home or wish to find out more about what we do at Richardsons, please contact her on 01604 791 266 or jacky.johnson@careresidential.co.uk. If you work in our industry and are interested in connecting with Jacky, you can find her on LinkedIn.

Staff Profile – Diane Baker

This is part of a series of blog posts which we have created to introduce you to our team of professionals who make up the backbone of our organisation. The posts feature staff across the whole business: in the homes, referrals and admissions, multi-disciplinary therapies, maintenance, etc. They are written as a relaxed conversation, so you can get to know the people in our team.


Diane Baker is one of our Admissions and Referrals Co-Ordinators (based at The Mews), and has been with us since Dec 2010.  Diane’s role includes liasing with families and professional bodies  to promote our businesss and enhance our relationships with prospective families and partners. Her biggest focus is in ensuring that she helps to facilitate the best opportunities for the potential Service user (referral). Another of Diane’s responsibilities – along with the rest of the Admisssions and referrals team is to maintain our existing relationships with local businesses and stakeholders, as well as identify and nurture new ones – within our targeted area of care specialism (adults with brain injuries and/or learning difficulties).

Diane is not short of training and enhancing skills herself frequently! She has completed courses in a number of different subject areas including:

  • Basic life support
  • Food Hygience
  • Deprivation of Liberty Safeguards (DOLS)
  • Epilepsy care
  • Learning Difficulties and Challenging Behaviour
  • Behaviourial management
  • Infection control
  • Crisis Prevention

Her favourite part of working for RPC is getting to meet the families and the professionals who are looking to refer a Service User to us. She likes discussing what we do, while knowing full well what a dedictaed team we have in our homes and how each of them are genuinely interested in helping to work towards the Service User’s individual aspirations and independent development. Her most satisfiying work moments are those where she sees a Service User (who she has helped placed) achieve and progress – no matter how small the milestone or step.

A fond memory that Diane likes to relate to friends and family (and anyone who will listen) is a good giggle of a game of charades played by Service Users and staff alike during the celebration of the Queen’s Jubilee. She remembers one particular Service User who was the master of the game and mimed Eastenders (the British TV Soap)…with some censoring! It brought the house down…literally. A good laugh and a great time had by all.

To relax Diane likes to jump into the creative side of things – she enjoys music, dancing, singing, sketching and painting.

If you would like to chat to Diance about her role, or would like a tour of any of our facilities please contact her on 01604 791 266 or diane.baker@careresidential.co.uk. If you work in our industry and are interested in connecting with Diance, you can find her on Linkedin here.

Staff Profile – Bill Henry

This is part of a series of blog posts which we have created to introduce you to our team of professionals who make up the backbone of our organisation. The posts feature staff across the whole business: in the homes, referrals and admissions, multi-disciplinary therapies, maintenance, etc. They are written as a relaxed conversation, so you can get to know the people in our team.


William (Bill) Henry is one of our team of Admission and Referrals Co-ordinators (based at The Mews), and has been with us since April 2012.  His role in a nutshell is to contact and liase with specialists who are in a position to refer Service Users to RPC. He is our top networker and attends exhibitions; open days; conferences; seminars; and visits workplaces in an effort to ensure that as many organisations as possible know about RPC and what we do. He also arranges for visits to our 5 homes for interested parties and introduces them to our staff and assess our work/care practices.

Bill’s best quality is that he has the special gift of talking to people and engaging with them – which is why he is our top man for going out and communicating directly with people about RPC.

His favourite part of working for RPC is all about trying to do the right thing for people – helping the Service Users and their families have access to the best possible environment for their needs. Bill was really kind and said to me personally that he’s found that everyone at RPC has gone out of their way to be helpful since he started working here and he loves that there’s an excellent team spirit and a positive “can do” attitude. He values that everything is done with the Service User’s requirements at heart.

Bill enjoys cooking and entertaining at weekends…which has led to an interest in wine which he admittedly uses as an excuse to travel and try to learn different languages and have an occasional glass on the way! His love of cooking even got him a spot of stardom – he took part in Northampton’s version of “Come Dine With Me”…and won it!

If you would like to chat to Bill about his role, or would like a tour of any of our facilitates please contact him on 01604 791 266 or william.henry@careresidential.co.uk.

Staff Profile – Louise Pittam

This is part of a series of blog posts which we have created to introduce you to our team of professionals who make up the backbone of our organisation. The posts feature staff across the whole business: in the homes, referrals and admissions, multi-disciplinary therapies, maintenance, etc. They are written as a relaxed conversation, so you can get to know the people in our team.


Louise Pittam is our Admissions and Referrals Manager (based at The Mews), and has been with us since May 2012.  Louise’s role includes managing our admissions and referrals team, as well as ensuring that RPC maintain strong local relationships to build an environment that leds itself well to continuous successful referrals into our organisation. This involves her and her team keeping the right people up-to-date with who we are; what we offer; and of course where we are…at a time when we are needed the most.

Louise holds a Business and Social Administration Degree; a Certificate from the Chartered Institute of Marketing; and is also qualified as a PRINCE2 Practitioner.

Her favourite part of working for RPC involves witnessing the positive progression of Service Users which just bolsters her enthusiasm to speak to new people about RPC and what we achieve as part and parcel of our “normal” inclusive service. In fact, just the other day she watched as a Service User flew past her office window riding an adapted bicycle shouting “Come On!”…with the support from the therapist. (A great physical milestone to be able to witness!)

A mini-project which Louise would like to get her teeth into one day is working with our Service Users to formulate a Service User Guide which will be able to tell a story that encapsulates how living at RPC really is for them and how the rehabilitation helps to build life skills and promote independence. Louise thinks this would be handy for new and prospective Service Users to hear the story straight from the people who experience it.

When she does get to relax, Louise takes the opportunity to sleep! She has two young daughters who keep her busy, as well as trying to fit in a spot of exercise with her Bootcamp sessions and amateur dramatics!

If you would like to chat to Louise about her role, or would like a tour of any of our facilitates please contact her on 01604 791 266 or louise.pittam@careresidential.co.uk. If you work in our industry and are interested in connecting with Louise, you can find her on Linkedin here.

Staff Profile – Wendy Coleman

This is part of a series of blog posts which we have created to introduce you to our team of professionals who make up the backbone of our organisation. The posts feature staff across the whole business: in the homes, referrals and admissions, multi-disciplinary therapies, maintenance, etc. They are written as a relaxed conversation, so you can get to know the “people” in our team.


 

 

Wendy Coleman

Wendy Coleman, nominated for the Manager of the Year Award

Wendy Coleman is our Homes Manager at Duston Rd and she has been with us since September 2011.  As a Homes Manager Wendy has a wide area of accountability when it comes to managing the staff, premises and of course overseeing the care of our service users. Her biggest responsibility is ensuring the well being of the service users and making sure that the required level of care is provided to meet the individual needs of each service user.

As part of her role as a Manager, Wendy is tasked with promoting a caring environment through high standards of professional practice and through managing, supporting and training her team.  There are of course operational, regulatory and financial elements to Wendy’s role – which include implementing and maintaining Operational Policies and Procedures; managing a Home budget; as well as complying with the Health and Social Care Act (and other relevant legislation). Each Home Manager networks with the local business community and social community interest groups to engage the surrounding businesses and interested local residents in the work that Richardson does – and Wendy is no different.

As do many of our staff – Wendy has a list of qualifications that give her a well rounded professional platform which supports her natural passion for the work she does. She holds the following qualifications:

  • NVQ Level 4 Registered Managers Award
  • NVQ Level 4 Care Award
  • Assessor Award
  • Internal Verifier Award
  • PTTLS Award

..and she is busy working toward her NVQ Level 5 in Strategic Management.

When asked what her favourite part of her role is at RPC – she says that she loves making a difference and being in a position to ensure that standards are kept at the highest level to promote and secure the best possible care for the service users in her Home. She also enjoys leading and supporting her team of staff to feel confident , skilled and empowered in their roles.

In her spare time Wendy enjoys spending time with family and friends. She loves travelling, and going out for lovely meals. Her husband plays in a band – so a lot of socialising happens on the week-ends!

If you would like to chat to Wendy about her role, ask about a tour of our Duston Rd Home or wish to find out more about what we do at Richardsons, please contact her on 01604 791 266 or wendy.coleman@careresidential.co.uk. If you work in our industry and are interested in connecting with Wendy, you can find her on Linkedin here.

Staff Profile – Jane Payne

This is part of a series of blog posts which we have created to introduce you to our team of professionals who make up the backbone of our organisation. The posts feature staff across the whole business: in the homes, referrals and admissions, multi-disciplinary therapies, maintenance, etc. They are written as a relaxed conversation, so you can get to know the “people” in our team.


Jane Payne

Jane Payne, Service Manager

Jane Payne is our Service Manager, and she moves her base between our five homes. She has been with us since February 2003 where she started firstly as a Home Manager and was promoted in May 2011 to her current position. Jane oversees the operational part to our business – she is tasked with supporting the Home Managers in their responsibilities in maintaining and enhancing the operational and service standards across the organisation.

Jane works very closely with myself and Greg (managing partners) in assisting to uphold the professionalism in our organisation and monitoring our levels of training and recruitment. She also works with each department to ensure continuity between our homes; our multi-disciplinary team; admissions and referrals team as well as our premises maintenance team.

As a professional in our industry – Jane has a particular area of interest which she actively stays up to date with and that is: Mental Health; Mental Capacity and Deprivation of Liberty. She is passionate about ensuring that the people we care for are cared for in the least restrictive manner in a safe homely environment, and by being fully trained and experienced in these fields, she is better placed to know how to enhance our care.

As well as being a Registered Psychiatric Nurse, she also holds many other qualifications which help to bolster her role at Richardsons. Some of these are:

  • Senior Advanced Instructor with Crisis Prevention Institute
  • NVQ Level 4 Registered Managers Award
  • NVQ Level 5 in Strategic Management – FCMI
  • ENB 997/998
  • Person Centred Planning Facilitator
  • PTTLS Qualified

…and she is currently working towards her NLP Practitioner Certificate (Neuro-Linguistic Programming).

When asked what her favourite part of her role is at RPC – she says that she really enjoys mentoring and training new staff and seeing them grow and develop the same passion she has for providing excellent care.

In her spare time Jane enjoys finding other courses to go on! To date she has been on a Sheep Shearing course and Hedge Laying course. Outside of her hunger for learning, she loves socialising with her close friends and family and playing darts for a ladies’ darts team which she is a member of.

If you would like to chat to Jane about her role, her specific interests in Mental Health; Mental Capacity and Deprivation of Liberty or wish to find out more about what we do at Richardsons, please contact her on 01604 791 266 or jane.payne@careresidential.co.uk. If you work in our industry and are interested in connecting with Jane, you can find her on Linkedin here.

Staff Profile – Sian Richardson

This is part of a series of blog posts which we have created to introduce you to our team of professionals who make up the backbone of our organisation. The posts feature staff across the whole business: in the homes, referrals and admissions, multi-disciplinary therapies, maintenance, etc. They are written as a relaxed conversation, so you can get to know the “people” in our team.

Sian_Richardson_0122Sian Richardson is one of our Admissions and Referrals Co-ordinators, and she is based at The Richardson Mews. She has been with us since March 2012 and is one of our newest members of staff to come on board. She is tasked with networking with relevant professionals in our industry to  raise awareness of RPC and ultimately to facilitate those that need respite, transitional or residential care in finding RPC. She comes to us with extensive sales experience and together with her degree in Psychology of Human Behaviour, her compassion for her audience, as well as her passion for our service comes across really clearly.

When asked what her favourite part of her role is at RPC – she says that while she has only been in her role since March, she is still motivated by being in a position to enable a person to be moved from an inappropriate (and sometimes upsetting) environment and into our homes. To see the difference in that person and how much better their wellbeing is when they get the help, care and support they need – this is what drives Sian in her job. What helps Sian in her job is in knowing and seeing for her own eyes how much effort, detail, compassion, professionalism and genuine (human) care goes into looking after and providing for our service users.

In her spare time Sian enjoys being with her children, socialising with her friends (over a lovely glass of vino), walking her Cocker Spaniel dog and curling up with a good book (her current favourite is the Jack Reacher series by Lee Childs).

If you would like to meet with Sian or wish to find out more about what we do at Richardsons, or have a tour of our homes, please contact her on 01604 791 772 or sian.richardson@careresidential.co.uk. If you work in our industry and are interested in connecting with Sian, you can find her on Linkedin here.