The Mews awarded 10/10 in Quality Checkers report

Voice Ability is an advocacy service providing independent advocacy for people aged over 18. The organisation supports people who use adult mental health care services with issues about mental health and social care.

Voice Ability also provides a quality checking service for a range of organisations including Northamptonshire County Council, the CQC and NHS Trusts. Their ‘experts by experience’ take part in quality assessments from a service user’s perspective.

Northamptonshire Quality Checkers recently assessed The Mews, one of our homes providing rehabilitation and residential care for adults with acquired brain injuries. Mike, the Quality Checker, had a look around the home and spoke with service users and staff. He said that he was made to feel very welcome, and the service users that he spoke to said that the house was very ‘homely’ and that the food was ‘delish’! They also told him about the activities in which they are involved: one service user does paid admin work at the home and another is starting a college course to study animals.

An area of key importance to Voice Ability is that service users have the freedom to make their own choices and are supported to take informed risks. The brain injury rehabilitation service provided at The Mews, aims to increase the independence of all service users and these elements of decision making are an important part of this rehabilitation process.

Mike also discovered that service users at The Mews have communication passports and hospital passports and that everyone has health action plans in their care plans. He awarded The Mews 10 out of 10 in his report.

We welcome independent assessments from all types of organisation, listening objectively to all feedback from third parties, service users, their families and our staff. We endeavour to continually improve the quality of life for people in our homes and the effectiveness of our rehabilitation services, wherever possible.

Bedroom at The Richardson Partnership for Care

A bedroom at The Mews

2014 Conference and 25th Anniversary

We are pleased to announce the date of our 2014 Conference. It will be taking place on Thursday 15th May at The Richardson Mews, Northampton NN2 7BH. The theme of the conference will be ‘Behaviours that Challenge’ and we are expecting some interesting debates.

As it is our 25th anniversary this year, we will also be using the occasion to celebrate this milestone. Some of our service users have been with us since the beginning – they are the reason that we started the business – so it’s an important milestone for them too.There will be a delicious lunch and some more light-hearted activities in the afternoon. We do hope that you’ll be able to join us for at least part of the day. More details will follow later.

Louise Pittam

Admissions and Referrals Manager Louise Pittam at the 2013 Conference

Short Respite Breaks for Family Who Care for Loved Ones at Home

In our business, we have created what we call “Respite Stays” for service users, which is essentially a temporary stay for people with an acquired brain injury, to give everyone a break to recover some much needed energy and maybe to learn new skills. The benefits of  a Respite Stay will have a positive impact on both the individual with the ABI, as well as on their families and/or home carers.

How does it work? Well, we have the framework, facilities and specialist resources in place to welcome temporary service users while still being able to manage their needs on both a physical, mental and rehabilitation level. This service has been highly appreciated by people looking for this vital retreat which offers not only a safe and comfortable environment for their loved one, but also gives them the opportunity to relax during the break – knowing everything is being taken care of.

At The Mews, we have specially assigned rooms which we use for the Respite Stay, which help in tailoring the facilities to the service user’s needs. We are obviously used to having to adapt our rooms so that our service user’s needs are being fulfilled, and it is a bit more of challenge admitting a sevice user on a temporary basis – but we have the equipment and know-how to still meet the physical needs of each individual (whether temporary or not).

During the Respite Stay, we have our multi-disciplinary team on hand to support the service user where needed  (this includes qualified Clinical Psychologists, Speech and Language Therapists, etc).

To give you some insight into the types of stays we have had, here are some of the reasons we have provided Respite Stays over the last few months:

  • A service user’s home was being adapted for him, so he came to stay with us during the building work
  • In-home (family) carers needing a well earned and regular break (we have a family that admit their family member every 3 months for a stay with us to give them some time to regain their energy)
  • Urgent Respite Stays – for example where extra rehabilitation was needed in order for the service user to return to their own home

It is exciting to be able to support people in managing their care on a short term basis to achieve long term goals and stability. Could you do with finding out more about our Respite Stays?  We are open to discussing any individualised circumstance and will endeavour to fulfil yours and the service user’s needs.

If you would like to discuss this service please contact us on 01604 791266

Modern, Spacious, Comfortable – The Richardson Mews

It’s difficult to believe that the Richardson Mews has been open for a year now. The transitional suites have really come into their own – two of our service-users are especially flourishing in these specially designed suites. The ability to live in an environment that feels independent with such generous space whilst at the same time is within a safe environment is a luxury.

Entrance Hall - The MewsFrom a therapeutical perspective, our multi-disciplinary team have noticed some significant improvements in the service users’ rehabilitation. In particular, this is evident in how it has given them a greater feeling of worth and positive energy.

The difficulties we as individuals face trying to fit in and find positive relationships is tricky enough – the benefits of a place like The Mews is that the service user gets the independence they need without feeling isolated…knowing that they are part of a community that is positive, like minded, caring and supportive.

Rehabilitation at The Mews continues to be a truly joint effort with the usual trials and frustrations that come with such a sensitive part of the support we provide. This is made all the more positive due to the input from the wider circle of support givers such as the case managers, social workers and of course family members.

If you would like to visit The Mews, please contact us on 01604  791 266 and we would be more than happy to book a personally guided tour.