Outcomes for service users
As we provide person-centred care delivered via individual care plans, it is difficult to generalise on outcomes for service users with wide-ranging and complex needs. However, we are acutely aware of the need to deliver value for money and to produce meaningful information to demonstrate that we provide high quality, sustainable services that reduce long term costs for each individual.
The process of assessment is also key to judging the effectiveness of the therapeutic input and each service user receives regular assessments co-ordinated by the MDT (Multi-disciplinary team), which include:
- Repeated Standardised Assessments
- Specialist Assessments such as psychology, psychiatry
- Functional analysis of behaviour
- Risk Assessments
- Mental capacity
On-going assessment in the first 12 weeks of a service user’s stay in one of our care homes will provide feedback on initial treatment and may influence recommendations for the individual’s care plan.
We hold six-monthly review meetings attended by the service user, members of the MDT, social worker and family members as appropriate. We review the on-going achievement of goals and results of the assessments to judge how rehabilitation is progressing.
We define positive outcomes for the service users in different ways, depending on the type of support and rehabilitation they are receiving and the complexity of their condition or behaviour.
Adults with acquired brain injury
Sustained increased functional ability, improved emotional well-being and reduced incidence of challenging or aggressive behaviour are all positive outcomes and may be achieved over a period of as little as 6 – 12 months following intensive rehabilitation.
We also measure outcomes in terms of the type of facility to which service users are discharged from our service at The Mews, which started in December 2010. See the links below for details.
Some people may come to us several years after they have sustained a traumatic brain injury and have already had an acute period of rehabilitation. We are aware that some service users may take longer to achieve their maximum potential but we work patiently and steadily with them to help them achieve their goals. We help them to maintain their existing abilities and to progress towards more independence, and acceptance, in a positive environment. See our case studies page for more information.
Adults with learning disabilities and complex needs
For adults with learning disabilities and complex needs, a positive outcome may be defined as a sustained increase in independence, a reduction in aggressive or challenging behaviour or a reduced reliance on drug therapy. This blog post highlights how our delivery of person-care has achieved these outcomes for one individual.