Testimonials and annual survey results
As well as conducting an annual survey amongst service users and their families on many different aspects of the care that they receive, we encourage feedback at all other times to ensure that we are delivering a high standard of care.
You can access the results of recent annual surveys by clicking on the links below:
We also welcome feedback from professionals, experts by experience and other organisations.
Penningtons Manches LLP placed a client with us who has an acquired brain injury. They had this to say about the quality of service and care that they have experienced.
“We are pleased with the progress that our client has made since she moved to the Richardson Partnership – her progress has been more than expected and her prospects have improved as a result. We have also been struck by the time that the team has taken to get to know and understand the client. They have brought out the best in her and it has been a joy to watch her confidence improve.
Various individuals in the team have excelled at building relationships with clients and we have been impressed by the Richardson Partnership’s focus on enabling.
When evaluating a home in which to place a client, we are looking for the following attributes: Bespoke support tailored to the client’s needs, plenty of activities available, flexibility, good communication, as well as an understanding of any litigation process going on in the background. We have been delighted with the work done with our client and the progress made in a short space of time. It has been great to see how much having a team who believe in her has helped.”
Head of the Personal Injury Team
Penningtons Manches LLP
A testimonial from a parent of a service user at The Mews who has an acquired brain injury
“My son has improved in leaps and bounds since he was transferred to Richardson Homes from the hospital. The staff are lovely - caring and sympathetic to my son's day to day needs. I know we still have a long road ahead but with the care he is receiving we know that he will continue to improve.”
Testimonials from parents of service users with learning difficulties
“Over a period of ten years, my nephew has presented with very challenging behaviour. Having his time with the Richardson Partnership, his behaviour has improved as a result of excellent care. This consists of reducing the ‘chemical cost’ of reducing drug therapy with a range of behaviour modification and genuine and dedicated care, which we greatly appreciate.”
"My son is autistic and has severe learning difficulties. He has been a resident in this home for 11 years. I use the word ‘home’ because that is just what it is - it is his home rather than a ‘residence’ and most certainly not an ‘institution’. The culture of the home and the caring attitude of staff and management mean that my son is much more than a ‘service user’. My son's care has always been a partnership between the home and ourselves, and as we grow older and think about what will happen to him when we are no longer here, it is a great comfort to know that he is happy in his home and that he will always be well cared for. I have absolutely no reservation in recommending this excellent home."