Frequently Asked Questions by our service users' families
1. Will there be enough qualified staff to look after my family member properly?
At The Richardson Partnership for Care we work out staffing levels according to the needs of the service users. We ensure that there are enough care staff and therapists to carry out the care plan for your family member at all times. Service users with higher support needs will have more carers and we also provide one-to-one care if this is agreed as part of a care plan.
Our support staff average over 10 years experience and staff training is a priority as it directly contributes to the well-being of our service users. Training for a Diploma in Health and Social Care is offered to all staff.
There is a rolling training programme every three weeks, which includes statutory training such as health & safety, infection control, food hygiene, fire awareness, first aid, data protection and equal opportunities. Care staff also have regular specific training in working with people with learning difficulties and acquired brain injuries, medication and epilepsy, techniques for moving service users, diabetes awareness, dementia and confusion. They are also trained to continue the work of the therapists to ensure continuity for service users.
In addition, all staff receive training on crisis prevention – using techniques to prevent situations escalating while avoiding physical intervention. Our in-house instructors are certified by the Crisis Prevention Institute.
More information on staff training can be found here
2. What happens if my family member gets up in the night and becomes distressed?
There are always staff on duty at night, and the exact number depends on the needs of the service users in that particular home. There are also staff who sleep overnight at the home so they are available if needed.
3. How do I know they will be safe?
We have robust policies and procedures to ensure that service users are safe, while we respect their individual choice and dignity. Thorough staff training means that we avoid vulnerable situations and we are assessed regularly by Care Quality Commission.
4. If they have an acquired brain injury, what recovery will they make?
This depends on each individual person. Our professional team will work with your family member to plan their recovery, setting goals and providing support to achieve those goals. Our aim is for them to increase their independence and to enable them to live independently again if they can.
5. How will they fill their time and avoid getting bored?
We have a wide and varied range of activities for service users, which are optional. Some take place in the homes, such as art and crafts or music therapy and others are trips to local cafes, the cinema or day trips further afield. Click here for more details of service user activities.
6. Can they pursue things that they personally love to do?
Yes, we encourage service users to pursue their own interests and will provide transport and care support wherever possible, if these take place outside the home.
7. Can they go out?
The home is kept locked for service users’ security, but they are not forcibly kept anywhere and are free to go out. They will be accompanied by a support worker if needed.
8. Can they bring their personal things with them?
Yes, they can bring their personal belongings for their room, and we will decorate it to suit their own personal taste if they wish.
9. What’s the food like?
We provide three meals a day, and the food is healthy, nutritious and varied. All food is prepared on the day and our meat is supplied directly by a local butcher. Service users can help to plan the menu, so that they have food they enjoy. They can also make their own food if they wish with the support of care staff. We cater for all religious and ethnic requirements as fully as possible.
10. When can I come and see them?
There aren’t specific visiting hours, but we just you to bear in mind that this is the home of all the service users so we ask you to respect that.
11. Can they come home sometimes?
Yes, we provide transport and care support if needed for home visits.
12. Can they still come on holiday with us?
Yes, we will try and facilitate whatever you want to do.
13. What do you do when someone acts out?
As each person is different, so it will depend on their own individual intervention plan, which is part of their care plan. We try to prevent the situation arising by supporting the person and de-escalating the situation using verbal techniques. We don’t physically intervene unless the service user is at risk of harming themselves or other service users. All staff (including maintenance and admin staff) are trained in crisis prevention techniques certified by the Crisis Prevention Institute so that extra support is close at hand if required.
14. How do I know how they are getting on?
You can come in and see your family member whenever you want to and talk to the care staff. We also provide regular audits, reviews and reports to assess their progress in line with the goals in their care plan.